At royalbet, your privacy is taken seriously. This Privacy Policy explains exactly what personal information we collect from Filipino players, how we use it, who we may share it with, and what rights you have over your own data. We have written it in plain language so it is easy to understand — no legal jargon, no hidden clauses. Please read it carefully before you register or continue using the platform.
Last updated: January 2025 | Applies to all registered members in the Philippines
A clear breakdown of the personal data royalbet handles and the purpose behind each category.
When you create an account on royalbet, we collect your full name, date of birth, email address, mobile number, and a username of your choice. This information is required to verify that you are at least 21 years old, to create and manage your account, and to comply with our legal obligations as a licensed gaming platform operating in the Philippines. We also collect a copy of a valid government-issued ID during the Know Your Customer (KYC) verification process, which is a standard requirement for all regulated online gaming platforms. Your identity documents are stored securely and are only accessed by authorised personnel when verification or compliance review is required. We do not use your identity information for any purpose beyond account management, legal compliance, and fraud prevention. Providing accurate registration details is a condition of using the platform — accounts found to contain false information may be suspended.
To process deposits and withdrawals in Philippine pesos, we collect payment-related information such as your preferred payment method, transaction reference numbers, and deposit or withdrawal amounts. We do not store full card numbers or complete banking credentials on our servers — payment processing is handled through encrypted, third-party payment gateways that meet industry security standards. Transaction records are retained for a minimum period as required by applicable financial regulations and are used to resolve disputes, process refunds, and produce account statements upon request. If you use an e-wallet or mobile payment service popular in the Philippines, the relevant account identifier associated with that service may be recorded for reconciliation purposes. All financial data is treated with the highest level of confidentiality and is never shared with third parties for commercial purposes. You can request a summary of your transaction history at any time by contacting our support team.
We record data about how you interact with the platform, including which games you play, the duration of your sessions, wager amounts, game outcomes, and bonus usage. This data serves several important purposes: it allows us to provide accurate account histories, resolve any disputes about game results, monitor for signs of problem gambling, and improve the overall platform experience for Filipino players. Session logs are also used to detect unusual activity that may indicate unauthorised access to your account or attempts to manipulate game outcomes. Gaming activity data is retained for as long as your account remains active and for a defined period after account closure, in line with our regulatory obligations. We do not use your gaming history to make automated decisions that negatively affect your account without human review. If you have concerns about how your gaming data is being used, you are welcome to contact our support team for clarification.
When you access royalbet through your mobile browser or any other device, we automatically collect certain technical information including your IP address, device type, operating system, browser version, and general geographic location derived from your IP. This information is used to optimise the platform for your device, to detect and prevent fraudulent logins, and to ensure that the service is accessible from your location in the Philippines. We do not use IP-based location data to restrict access for legitimate Filipino players — it is used solely for security and performance purposes. Technical logs are retained for a limited period and are reviewed only when a security incident or account dispute requires investigation. We do not link your device data to your personal identity for marketing profiling purposes. If you access the platform from multiple devices, each session is logged independently to maintain a complete and accurate security record.
royalbet uses cookies and similar technologies to remember your preferences, keep you logged in between sessions, and understand how players navigate the platform so we can improve it over time. Essential cookies are required for the platform to function correctly and cannot be disabled without affecting your ability to use the service. Analytics cookies help us understand aggregate usage patterns — for example, which pages are visited most often or where players tend to drop off during registration. We do not use third-party advertising cookies or share cookie data with external ad networks. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect platform functionality. A full list of the cookies we use and their specific purposes is available on request from our support team.
We do not sell, rent, or trade your personal information to any third party for marketing or commercial purposes — this is an absolute commitment. We may share limited data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and cloud infrastructure providers, all of whom are contractually bound to handle your data securely and only for the purposes we specify. In certain circumstances, we may be legally required to disclose personal data to regulatory authorities, law enforcement agencies, or courts in the Philippines if we receive a valid legal request. Any such disclosure is made only to the extent required by law and is documented internally. We will notify you of any data disclosure request where we are legally permitted to do so. Our third-party service providers are carefully selected and regularly reviewed to ensure they maintain data protection standards consistent with our own.
As a registered member in the Philippines, you have clear and enforceable rights regarding the data we hold about you.
You can request a copy of all personal data we hold about you at any time. We will respond within a reasonable timeframe and provide the information in a clear, readable format. There is no charge for a standard access request. Contact our support team to initiate a data access request and we will guide you through the process step by step.
If any of the personal information we hold about you is inaccurate or out of date, you have the right to request that we correct it promptly. You can update basic account details such as your email address or mobile number directly from your account settings. For corrections to identity documents or other verified information, please contact support and we will process the update after re-verification.
You may request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected, or if you withdraw your consent and there is no other legal basis for processing. Please note that certain data must be retained for regulatory and legal compliance purposes even after account closure, and we will inform you of any such limitations when you submit a deletion request.
You have the right to object to the processing of your personal data in certain circumstances, including where processing is based on our legitimate interests. If you object, we will stop processing your data unless we can demonstrate compelling legitimate grounds that override your interests. To raise an objection, contact our support team with the specific processing activity you wish to object to.
Where technically feasible, you can request that we provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider. This right applies to data you have provided to us directly and that we process on the basis of your consent or a contract. Submit a portability request through our support team and we will prepare your data export within a reasonable period.
To exercise any of the rights described above, contact our support team directly through the platform's live chat or by emailing us at the address listed in the footer of this page. We will acknowledge your request promptly and aim to resolve it within 30 days. If your request is complex or you have submitted multiple requests, we may extend this period and will notify you accordingly. We will never penalise you for exercising your data rights.
Quick answers to what Filipino players most commonly ask about data privacy on royalbet.
Our support team is available around the clock to help with any data privacy concerns. You can also visit our FAQ page for quick answers, or head to the homepage to explore everything royalbet has to offer Filipino players.